Our customers come first. At Internacional Express – Servipau S.L. we work so that every enquiry gets a fast, clear and useful answer. When you call or write, you speak with someone who knows the operation and can actually help — no unnecessary waits, no confusing information.
Immediate support
A direct contact for issues, questions and tracking
We have a direct support phone line so you can check the status of a shipment, confirm a pickup, review a delivery or resolve any administrative question without going through long channels.
Phone
+34 96 537 19 62
Direct email
ana@servipau.com
Customer care is led by Ana Esteve, who keeps communication with customers close and organised, coordinating each query with the internal team whenever needed.
How we handle customer care
Direct answers
We prioritise agile, human support. When there’s a question, we look for a specific answer — not an automated reply.
Real tracking
We check the operation and share useful information with the customer on pickups, transit, deliveries or incidents.
Internal coordination
Customer care, warehouse and transport work connected so every query moves forward without getting lost between departments.